Terms & Conditions

1 Definitions

In these Terms and Conditions, the following terms shall have the meanings assigned to them below unless context requires otherwise:

• "ags9" means the company operating the website at https://ags9.cam, including its officers, directors, employees, agents, and assigns.
• "Platform" means the ags9 website, mobile-optimized web interface, and any related services, software, or tools made available to registered users.
• "User" / "You" / "Your" means any individual who registers an account, accesses the Platform, or places any wager or bet through ags9.
• "Account" means the personalized membership account created by a User upon successful registration on the Platform.
• "Balance" means the total funds held in a User's Account, comprising deposits, winnings, and any bonus credits, minus withdrawals and wagers placed.
• "Bonus Funds" means any promotional credits, free spins value, or matched deposit amounts granted by ags9 subject to applicable wagering requirements.
• "KYC" means Know Your Customer — the identity and address verification process required before first withdrawal or upon request by the ags9 compliance team.
• "Real Money" means Indonesian Rupiah (IDR / Rp) or equivalent currency deposited by the User from personal funds.
• "Wager" means any bet placed using Real Money or Bonus Funds on any game, sport, or event offered on the Platform.
• "Responsible Gaming Tools" means deposit limits, loss limits, session time limits, self-exclusion, and related player-protection features accessible from the Account Settings.
• "Force Majeure" means any event beyond ags9's reasonable control, including but not limited to natural disasters, government actions, internet outages, power failures, or acts of war.

2 Acceptance of Terms

By registering an Account, accessing the Platform, or placing any Wager, you confirm that you have read, understood, and unconditionally agree to be bound by these Terms and Conditions, together with ags9's Privacy Policy and Responsible Gaming Policy, all of which are incorporated herein by reference.

If you do not agree with any provision of these Terms, you must immediately cease using the Platform and close your Account by contacting customer support at [email protected].

3 Eligibility and Account Registration

To register and maintain an Account on ags9, you must satisfy all of the following eligibility criteria at all times:

• You must be a natural person (not a corporation or other legal entity).
• You must be at least 21 years of age. ags9 strictly prohibits underage gambling in accordance with Indonesian regulations and international responsible gaming standards.
• You must have full legal capacity to enter into a binding contract under the laws applicable to your jurisdiction.
• You must not be subject to a self-exclusion order, whether imposed by ags9 or any other gambling operator.
• You must not be acting on behalf of any third party or as a professional gambler in circumstances that would constitute a commercial betting operation.
• You must not be located in any jurisdiction where online gambling is explicitly prohibited by local law to an extent that would render your use of ags9 unlawful.

Account Registration Requirements

During registration you are required to provide accurate, complete, and current information, including your full legal name as it appears on your Indonesian National ID (KTP), a valid email address, a current Indonesian mobile phone number, and a date of birth confirming you are 21 or older. You must maintain one Account only — creating duplicate or multiple accounts is strictly prohibited and may result in permanent account closure and forfeiture of any outstanding balance. ags9 reserves the right to reject any registration application at its sole discretion without being required to furnish reasons for such refusal.

4 Account Security and Responsibility

You are solely responsible for maintaining the confidentiality of your Account credentials, including your username, password, and any security codes. You must not disclose your login credentials to any third party under any circumstances.

All activity conducted through your Account, including Wagers placed and withdrawals requested, shall be deemed to have been authorized by you. ags9 shall not be liable for losses resulting from unauthorized access to your Account where such access arises from your failure to maintain adequate security of your login credentials.

You must notify ags9 immediately via live chat or email at [email protected] if you become aware of or suspect any unauthorized use of your Account. Upon receiving such notification, ags9 will suspend your Account pending investigation. You must cooperate fully with any investigation ags9 undertakes in relation to suspected unauthorized access.

ags9 recommends that you use a strong, unique password for your Account and enable any two-factor authentication features made available on the Platform. You should not access your Account on shared or public devices. If you do access the Platform from a shared device, you must log out completely after each session.

5 Know Your Customer (KYC) Verification

ags9 is required to conduct identity verification (KYC) procedures in accordance with its international licensing obligations and anti-money-laundering (AML) policies. KYC verification is a mandatory prerequisite before processing your first withdrawal and may be requested at any time at the discretion of the ags9 compliance team.

Documents Required

• Proof of Identity: A clear, unobstructed photograph or color scan of your Indonesian National Identity Card (Kartu Tanda Penduduk — KTP) showing all personal details.
• Proof of Address: A utility bill, bank statement, or government-issued document issued within the last three (3) months, confirming your registered residential address.
• Selfie Verification: A photograph of you holding your KTP clearly beside your face, captured in good lighting with no obstructions.
• Source of Funds (if requested): Bank statements, salary slips, or other documentation evidencing the legitimate source of funds used for deposits, at the discretion of ags9 compliance.

Processing Timeline

Standard KYC reviews are completed within one (1) to twenty-four (24) hours of submission during WIB business hours. Complex cases or high-value accounts may require up to seventy-two (72) hours. ags9 is not liable for any delays in withdrawal processing arising from a User's failure to submit requested KYC documents promptly and in the required format.

6 Deposits and Withdrawals

6.1 Deposits

ags9 accepts deposits in Indonesian Rupiah (IDR / Rp) via the following channels: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI (Bank Syariah Indonesia), Bank Permata, OVO, DANA, GoPay, ShopeePay, and LinkAja. The minimum deposit amount is Rp 50,000. Deposits are processed in real time and credited to your Account balance upon confirmation from your financial institution. ags9 does not charge fees for deposits; however, your bank or e-wallet provider may apply their own standard transaction charges.

You may only deposit funds from payment methods registered in your own legal name. Depositing funds on behalf of a third party, or receiving funds deposited by a third party on your behalf, is strictly prohibited and constitutes grounds for immediate account suspension.

6.2 Withdrawals

Withdrawal requests may be submitted at any time through the Account dashboard. The minimum withdrawal amount is Rp 50,000 per transaction. The maximum single transaction withdrawal is Rp 50,000,000; higher amounts may be processed in multiple installments subject to ags9 treasury capacity and compliance approval. Withdrawals are processed exclusively to the same payment method and account holder name used for the corresponding deposit, as a safeguard against money laundering. Processing times are as follows:

• BCA, BRI, BNI, Mandiri (during 08:00–22:00 WIB, Monday–Friday): 5–30 minutes
• Other local banks: 15–60 minutes during banking hours
• OVO, DANA, GoPay (e-wallets): Instant to 10 minutes
• Weekend / public holiday requests: Processed on the next Indonesian banking business day

ags9 reserves the right to withhold withdrawal processing pending completion of KYC verification, pending investigation of suspected fraud or bonus abuse, or where required to do so under applicable law or regulation. ags9 will notify you of any such hold via the email address registered to your Account within twenty-four (24) hours of the hold being placed.

6.3 Currency

All transactions on the Platform are conducted in Indonesian Rupiah (IDR). ags9 does not accept foreign currency deposits. Any discrepancy in amounts due to rounding shall be resolved in favor of the User.

7 Bonuses and Promotions

ags9 offers a variety of bonuses and promotional incentives to eligible registered users from time to time. Participation in any promotion constitutes acceptance of the specific bonus terms applicable to that promotion, in addition to these general Terms and Conditions. The following general bonus rules apply to all ags9 promotions unless otherwise specified in the individual promotion terms:

• Bonus Funds are credited separately from Real Money balances. Real Money is wagered and withdrawn before Bonus Funds unless the promotion terms specify otherwise.
• Unless explicitly stated otherwise, a wagering requirement of 30× the bonus amount must be met before any winnings derived from Bonus Funds can be withdrawn.
• Wagering contributions vary by game type: slot games typically contribute 100% toward wagering requirements; live casino and table game bets typically contribute 10%–25%. Specific contribution rates are published in each promotion's individual terms.
• Bonus Funds and any associated wagering requirements must be completed within the validity period specified in each promotion (typically seven to thirty calendar days ).
• ags9 reserves the right to withdraw, amend, or cancel any promotion at any time without prior notice, provided that any Bonus Funds already credited to a User's Account at the time of cancellation shall remain valid for their original wagering period.
• Bonuses are limited to one per household, IP address, device, or shared computer. Attempting to claim the same bonus from multiple accounts constitutes bonus abuse and will result in forfeiture of all associated funds.
• ags9 reserves the right to reclaim any Bonus Funds awarded in error or in breach of these Terms.

8 Betting Rules and Game Conduct

All Wagers placed on the Platform are subject to the specific rules applicable to the relevant game, sport, or event. By placing a Wager, you confirm that you have read and understood the applicable rules. The following general rules apply across all betting and gaming products offered by ags9:

8.1 Sports Betting

ags9 offers sports betting markets on a wide range of events including BRI Liga 1, EPL, La Liga, Serie A, Bundesliga, UEFA Champions League, FIFA World Cup, AFF Cup (Piala AFF), badminton Grand Prix events, MotoGP (including the Mandalika circuit), and e-sports tournaments including Mobile Legends MPL and PUBG Mobile. Available bet types include Asian handicap (voor), over/under, mix parlay (accumulator), 1X2, correct score, Both Teams To Score, and others as listed on the Platform. All odds are displayed in decimal format. ags9 reserves the right to suspend markets, void bets, or adjust odds in the event of manifest errors, corrupted data feeds, or confirmed match-fixing investigations.

8.2 Casino and Slot Games

All casino games — including slots, live dealer tables, table games, Teen Patti, Andar Bahar, and crash games — are provided by certified third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft. These games use certified Random Number Generators (RNG) independently audited for fairness. The return-to-player (RTP) percentage for each game is disclosed within the game information panel. ags9 does not manipulate game outcomes and has no ability to influence RNG results.

8.3 Togel Markets

Where available, togel (Indonesia's traditional numbers lottery) markets on ags9 operate according to official draw results published by the relevant draw operator. ags9 is not responsible for delays or errors in the publication of official draw results by third-party draw operators. Bets placed after a draw's official closing time will be void and refunded.

8.4 Void Bets and Cancellations

ags9 reserves the right to void any Wager placed as a result of a technical malfunction, a manifest pricing error, or evidence of fraudulent activity. In such cases, the staked amount will be returned to the User's Account balance. Void Wagers do not count toward the satisfaction of any applicable wagering requirements.

9 Responsible Gaming

ags9 is firmly committed to promoting responsible gambling practices. Gambling is intended to be an enjoyable form of entertainment; it is not and should never be treated as a source of income or a method of recovering financial losses. ags9 provides a suite of Responsible Gaming Tools accessible free of charge from your Account Settings, including:

• Deposit Limits: Set daily, weekly, or monthly caps on the amount you can deposit.
• Loss Limits: Restrict the maximum amount you can lose within a defined period.
• Session Time Limits: Configure automatic logout after a specified continuous play duration.
• Reality Check Reminders: Receive periodic on-screen notifications showing elapsed play time and current net result.
• Self-Exclusion: Suspend your Account for a period of 24 hours, 7 days, 30 days, 6 months, or permanently.
• Self-Assessment Quiz: A confidential screening tool to help identify early signs of problem gambling.

You must be 21 years of age or older to hold an Account on ags9. If at any time you feel that gambling is negatively affecting your finances, relationships, mental health, or daily functioning, please contact our support team immediately at [email protected] or via live chat to activate self-exclusion or discuss other available assistance. For further information, please visit our dedicated Responsible Gaming page.

10 Prohibited Activities

The following activities are strictly prohibited on the ags9 Platform. Engaging in any prohibited activity may result in immediate Account suspension, permanent closure, forfeiture of all funds, and referral to relevant authorities:

• Creating more than one Account, whether under your own name or under any alias or third-party identity.
• Using fraudulent, stolen, or third-party payment methods for deposits or withdrawals.
• Engaging in any form of bonus abuse, including but not limited to exploiting wagering-free bonus structures, coordinated multi-account bonus claiming, or systematic exploitation of promotional offers through low-risk hedging strategies.
• Using automated betting systems, bots, scripts, or any software that provides an unfair advantage over the Platform or other players.
• Engaging in any form of money laundering, including depositing funds derived from criminal activity or using the Platform to obscure the origin of funds.
• Attempting to exploit technical vulnerabilities, software bugs, or pricing errors in any game or betting market.
• Threatening, harassing, or abusing ags9 staff or other users through any communication channel.
• Sharing, reselling, or sublicensing your Account to any third party for commercial or personal gain.
• Engaging in any activity that ags9 determines, in its sole discretion, to be detrimental to the fair operation of the Platform or damaging to its reputation.

11 Intellectual Property

All content on the ags9 Platform — including but not limited to text, graphics, logos, icons, images, audio clips, game software, and the underlying source code — is the exclusive property of ags9 or its licensed third-party suppliers and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for personal, non-commercial entertainment purposes in accordance with these Terms.

You must not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise exploit any content from the Platform without the prior express written consent of ags9. Unauthorized use of Platform content may expose you to civil and criminal liability under applicable intellectual property legislation.

12 Limitation of Liability

To the fullest extent permitted by applicable law, ags9 and its officers, directors, employees, agents, licensors, and service providers shall not be liable to you for any indirect, incidental, consequential, punitive, or exemplary damages arising out of or in connection with your use of — or inability to use — the Platform, including but not limited to loss of profits, loss of data, loss of goodwill, or service interruptions, however caused and regardless of the theory of liability.

ags9's total aggregate liability to you for any direct damages arising under or in connection with these Terms shall not exceed the total net deposits made by you to your Account in the thirty (30) days immediately preceding the event giving rise to the claim.

ags9 does not warrant that the Platform will be available without interruption, error-free, or free from viruses or other harmful components. ags9 shall not be liable for any losses resulting from Force Majeure events, third-party payment processing failures, or internet connectivity issues outside ags9's direct control.

13 Privacy and Data Protection

ags9 collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference and is available in full at /privacy-policy. By registering an Account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

ags9 implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Your data will not be sold or rented to unaffiliated third parties for marketing purposes. Data may be shared with regulated third-party service providers (payment processors, KYC verification services, game studios) solely to the extent necessary to provide you with the services described on the Platform.

14 Amendments to These Terms

ags9 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Where amendments are material — including changes to eligibility criteria, withdrawal policies, or bonus terms — ags9 will provide at least seven (7) days' advance notice via the email address registered to your Account and/or through a prominent notice on the Platform homepage.

Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must cease using the Platform and close your Account before the amendment takes effect. ags9 maintains an archive of previous versions of these Terms, which is available upon written request to [email protected].

15 Governing Law and Dispute Resolution

These Terms and Conditions are governed by and shall be construed in accordance with the laws of the jurisdiction in which ags9 holds its international gaming license. Any dispute, controversy, or claim arising out of or in connection with these Terms, or the breach, termination, or invalidity thereof, shall first be submitted to ags9's internal dispute resolution process as described below.

15.1 Internal Dispute Resolution

If you have a complaint regarding any aspect of our service, please contact our customer support team at [email protected] with the subject line "Formal Complaint." ags9 will acknowledge your complaint within twenty-four (24) hours and provide a substantive response within ten (10) business days. You must cooperate with any reasonable request for additional information during the review process.

15.2 Escalation

If your complaint is not resolved to your satisfaction through the internal process, you may escalate the matter to ags9's licensing regulatory body in accordance with the dispute resolution procedures established under our international gaming license. ags9 will provide details of the relevant escalation authority upon written request.

15.3 Severability

If any provision of these Terms is held to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, such provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.

16 Contact Information

If you have any questions, concerns, or complaints regarding these Terms and Conditions, or if you wish to exercise any rights in relation to your personal data, please contact the ags9 support team using the details below. All contact details are provided as plain text; email links are intentionally not clickable in accordance with our platform policy.

• General Support & Complaints: [email protected]
• Compliance & KYC Queries: [email protected] (subject line: "KYC / Compliance")
• Responsible Gaming & Self-Exclusion: [email protected] (subject line: "Responsible Gaming")
• Live Chat: Available 24 hours a day, 7 days a week via the Platform interface
• Support Hours (Live Chat Priority): 00:00–24:00 WIB (Western Indonesia Time, UTC+7)